FAQ's

Shopping FAQs

Can I cancel my order?
Yes, you can. If the item has been shipped you will be charged for shipping and returning the item. If the order has already been sent to the vendor we will attempt to cancel the order, but cannot guarantee that the cancellation will be possible. If you do receive an order that was canceled, do not accept delivery of the item and call us. Back to Top

I canceled my order but I haven't received a credit yet. How long do credits take?
We submit all requests for credits within 24 hours of receipt; however, it may take 7-10 business days for you to receive your credit. You should see this on your next credit card statement or the following one, depending on where you are in your billing cycle. Back to Top

Can I return an item that is damaged?
If, within 30 days of your purchase, we will replace the damaged item. All other retuns are handeled as a cancelled order.

Merchandise returned without authorization will be refused, and the carrier will charge you freight in both directions. To avoid a restocking charge, please return your merchandise in the original box and packing materials, including all accessories and the owner's manual. Do not destroy or discard original packing for 30 days. The value of missing accessories will be deducted from the credit amount of a return.Back to Top

What happens if the item I ordered is not available?
An order may be delayed due to availability or other circumstances. We provide confirmation prior to placing all orders, so you know when the item will arrive. In the unlikely event there is a change or delay in filling your order, we will notify you via phone, postal mail or email. We constantly update our computer system with new information from our vendors to track all backorders. Back to Top

Why was I charged sales tax on my purchase?
Colorado State tax is applied to an item if the billing address is in the state of Colorado and additional tax may be applied for Jefferson County. Back to Top

Shipping FAQs

Can I have an order shipped to my P.O. Box?
Yes. Back to Top

Can I ship my order to a different address?
Yes! When you place your order and come to the Check Out screen, just replace your address with the address you want to ship your merchandise to, then continue. Back to Top

How are shipping charges calculated?
Shipping charges vary according to product type and destination.

Your order is shipped as soon as possible and you are notified at the time of the order as to when this will occur.

Most products are shipped via UPS (because they offer package insurance and excellent tracking software). Larger items are generally shipped via common carrier, and require higher shipping rates. Back to Top

FAQ's

Shopping FAQs

Can I cancel my order?
Yes, you can. If the item has been shipped you will be charged for shipping and returning the item. If the order has already been sent to the vendor we will attempt to cancel the order, but cannot guarantee that the cancellation will be possible. If you do receive an order that was canceled, do not accept delivery of the item and call us. Back to Top

I canceled my order but I haven't received a credit yet. How long do credits take?
We submit all requests for credits within 24 hours of receipt; however, it may take 7-10 business days for you to receive your credit. You should see this on your next credit card statement or the following one, depending on where you are in your billing cycle. Back to Top

Can I return an item that is damaged?
If, within 30 days of your purchase, we will replace the damaged item. All other retuns are handeled as a cancelled order.

Merchandise returned without authorization will be refused, and the carrier will charge you freight in both directions. To avoid a restocking charge, please return your merchandise in the original box and packing materials, including all accessories and the owner's manual. Do not destroy or discard original packing for 30 days. The value of missing accessories will be deducted from the credit amount of a return.Back to Top

What happens if the item I ordered is not available?
An order may be delayed due to availability or other circumstances. We provide confirmation prior to placing all orders, so you know when the item will arrive. In the unlikely event there is a change or delay in filling your order, we will notify you via phone, postal mail or email. We constantly update our computer system with new information from our vendors to track all backorders. Back to Top

Why was I charged sales tax on my purchase?
Colorado State tax is applied to an item if the billing address is in the state of Colorado and additional tax may be applied for Jefferson County. Back to Top

Shipping FAQs

Can I have an order shipped to my P.O. Box?
Yes. Back to Top

Can I ship my order to a different address?
Yes! When you place your order and come to the Check Out screen, just replace your address with the address you want to ship your merchandise to, then continue. Back to Top

How are shipping charges calculated?
Shipping charges vary according to product type and destination.

Your order is shipped as soon as possible and you are notified at the time of the order as to when this will occur.